Privacy policy
Last updated: September 30, 2025
FlipFlow (“we,” “our,” “us”) operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with the Services.
By visiting, accessing, or using the Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Services immediately.
1. Personal Information We Collect
We collect and process information only to provide, improve, and secure your shopping experience. Personal information may include:
Contact Details: Name, billing/shipping address, email, phone number.
Payment Information: Credit/debit card details, payment confirmations, and related transaction data (processed securely through Shopify’s PCI-compliant systems).
Account Details: Username, password, preferences, saved settings.
Order Activity: Items viewed, added to cart, wish-listed, purchased, returned, or exchanged.
Device & Usage Data: IP address, browser type, device identifiers, and interaction data with the Services.
Communications: Any details you provide when contacting us (e.g., support inquiries).
We do not knowingly collect or retain information about children under the age of majority in your jurisdiction.
2. How We Collect Information
Directly from you when you create an account, make a purchase, or communicate with us.
Automatically through cookies, log files, and similar technologies when you use the Services.
From service providers and partners (e.g., Shopify, shipping carriers, payment processors).
3. How We Use Your Information
We use personal information only for legitimate business purposes:
Order Fulfillment: Process payments, ship products, handle returns/exchanges.
Account Management: Maintain your account, remember preferences, and send updates.
Marketing (with choice): Send promotional offers or show personalized ads (you may opt-out at any time).
Security & Fraud Prevention: Detect, investigate, and act against fraud, abuse, or unauthorized use.
Legal Compliance: Comply with laws, court orders, and regulatory obligations.
We do not sell your personal information.
4. How We Share Information
We may share information only as necessary:
With Shopify (our commerce platform) and service providers (payment processors, fulfillment centers, cloud storage).
With marketing/advertising partners, if you have consented or where allowed by law.
When legally required, such as in response to valid legal processes.
During business transfers, such as mergers or acquisitions.
5. Security & Retention
We apply strict technical, physical, and administrative safeguards to protect your data.
While no system is 100% impenetrable, we work only with secure, industry-leading partners (Shopify, PCI DSS-compliant payment providers).
Information is retained only as long as necessary to provide the Services, fulfill legal obligations, or resolve disputes.
6. Your Rights & Choices
Depending on your location, you may have the right to:
Access the personal information we hold about you.
Correct inaccurate or outdated information.
Delete your personal information, subject to legal retention obligations.
Port your data to another provider.
Opt-Out of marketing or targeted advertising.
Manage Cookies through your browser or device settings.
To exercise these rights, contact us at support@flipflowshop.com. We may need to verify your identity before acting on requests.
7. International Transfers
If you access the Services outside the United States, your data may be transferred to, stored, and processed in other countries where our partners (such as Shopify) operate. We rely on approved safeguards, such as the European Commission’s Standard Contractual Clauses, to protect such transfers.
8. Third-Party Links
Our Services may contain links to third-party websites or tools. We are not responsible for the privacy practices or content of those third parties. Review their policies before providing any personal data.
9. Children’s Privacy
The Services are not directed to children, and we do not knowingly collect information from individuals under the legal age of majority. If you believe your child has provided us with information, contact us immediately to request deletion.
10. Updates to This Policy
We may update this Privacy Policy periodically. When changes are made, we will revise the “Last Updated” date and, where required, notify you.
11. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or how your information is handled, please contact us:
Your data is yours. We protect it like it’s our own, use it only to power your shopping experience, and never sell it — period.